At ShopMylarBags, we value customer satisfaction and aim to ensure every order meets your expectations.
Because each product is custom-made, our policies are designed to protect both our clients and production integrity.

1. Refund Policy

All of our Mylar bags and pouches are custom-manufactured, so refunds are limited to specific cases:

    • Before Production:

If you wish to cancel before design approval and production begins, you may be eligible for a partial refund, excluding processing or transaction fees.

    • After Production Starts:

Once production has started, materials and resources are allocated specifically to your order — therefore, full refunds are not available.

    • Damaged or Incorrect Products:

If you receive defective, misprinted, or incorrect products, please notify us within 3 business days of delivery.

      • Provide clear photos and a brief description of the issue.
      • Upon review, we may offer a reprint or partial refund, depending on the case.
    • Non-Refundable Circumstances:

Refunds will not be issued for:

      • Color or size variations within acceptable print tolerance.
      • Delays caused by shipping carriers, customs, or uncontrollable factors.
      • Errors present in customer-approved proofs or artwork files.

2. Cancellation Policy

    • Orders can be canceled within 24 hours of placement, provided that production has not yet started.
    • Once your design proof is approved and production begins, cancellations are not permitted.
    • If canceled before production, a 5% processing fee may be deducted from the refund to cover administrative costs.

3. Reprint Policy

If your order is eligible for reprint (due to a verified ShopMylarBags error), we will reprint and ship your replacement order free of charge. Reprints are processed within the same production timeline as your original order.

4. How to Request a Refund or Cancellation?

To initiate a claim, contact our support team at: email: sales@shopmylarbags.com. Include your order number, photos, and a brief explanation of the issue. Our quality assurance team will respond within 2–3 business days.

5. Policy Updates

ShopMylarBags reserves the right to update or amend this Refund & Cancellation Policy at any time without prior notice. We encourage you to review this page periodically to stay informed.